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  • Q

    Return / Warranty Timeline of item return or exchange.

  • Q

    Return / Warranty What is needed for return or exchange of items?

  • Q

    Return / Warranty How do I return or exchange a product?

  • Q

    Return / Warranty The delivery status of my order continues to display, “Preparing Order”. What should I do?

    A

    Do not worry. It usually takes 3 to 5 business days for the status to change from Preparing Order to Shipping Order.
    There may be some other delays due to exceptional circumstances, such as congestion.
    In these cases, we will continue to notify you for any news on your order and delivery.

  • Q

    Website How do I change my product?

  • Q

    Website How do I measure the arrow spine that is right for me?

  • Q

    Website How do I measure my hand size for the right fingertab?

  • Q

    Website How is shipping cost measured?

  • Q

    Website What forms of payment does Fivics accept?

  • Q

    Client What should I do if I do not find the product I am looking for?

  • Q

    Client How do I order products from you?

  • Q

    Client How can I become a Fivics dealer?